Privacy Policy
Your privacy matters to us. This policy explains how Nextspotstream collects, uses, and protects your personal information when you use our financial news processing platform.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025
Information We Collect
Nextspotstream collects information to provide better services to our users in Vietnam and internationally. We collect information in several ways when you interact with our machine learning financial platform.
- Personal identification information including name, email address, and contact details when you register for our services
- Usage data about how you interact with our financial news processing tools and machine learning algorithms
- Technical information such as IP address, browser type, operating system, and device information
- Financial preferences and settings you configure within our platform for news categorization
- Communication records when you contact our support team or participate in surveys
We only collect information that is necessary for providing our financial news analysis services and improving your experience with our machine learning tools.
How We Use Your Information
Your information helps us deliver personalized financial news processing and machine learning insights. We use collected data for specific, legitimate business purposes that benefit your experience.
- Personalizing your financial news feed based on your interests and market preferences
- Training our machine learning algorithms to improve news categorization accuracy
- Sending important updates about our services, new features, and platform improvements
- Analyzing usage patterns to enhance our user interface and overall platform performance
- Providing customer support and responding to your inquiries or technical issues
- Ensuring platform security and preventing unauthorized access or fraudulent activities
Data Sharing and Third Parties
We believe in transparency about when and why we share your information. Nextspotstream does not sell your personal data to third parties for marketing purposes.
We may share your information in these specific circumstances:
- With trusted service providers who help us operate our platform, such as cloud hosting services and analytics tools
- When required by Vietnamese law or legal processes, including court orders or regulatory requests
- To protect the rights, property, or safety of Nextspotstream, our users, or the public
- In connection with business transfers, mergers, or acquisitions, subject to confidentiality agreements
- With your explicit consent for specific purposes clearly explained at the time of sharing
All third-party service providers are contractually bound to protect your information and use it only for the specific services they provide to us.
Your Rights and Choices
Under Vietnamese privacy laws and international standards, you have several rights regarding your personal information. We respect these rights and provide easy ways to exercise them.
- Access your personal information and receive a copy of the data we hold about you
- Correct inaccurate or incomplete information in your account settings
- Request deletion of your personal information, subject to legal retention requirements
- Object to certain types of data processing or restrict how we use your information
- Export your data in a portable format if you want to transfer it elsewhere
- Withdraw consent for marketing communications or optional data processing activities
To exercise these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days as required by Vietnamese data protection regulations.
Data Security and Protection
We take data security seriously and have implemented comprehensive measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
- Industry-standard encryption for data transmission and storage using SSL/TLS protocols
- Regular security audits and vulnerability assessments of our systems and infrastructure
- Access controls ensuring only authorized personnel can access personal information
- Secure data centers with physical security measures and environmental controls
- Employee training on data protection best practices and confidentiality requirements
- Incident response procedures to address potential security breaches promptly
While we implement robust security measures, no internet-based service can guarantee absolute security. We encourage you to use strong passwords and keep your account information confidential.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and how it's used.
- Account information is retained while your account is active and for 3 years after closure
- Usage analytics data is anonymized after 12 months and retained for platform improvement
- Support communications are kept for 2 years to maintain service quality
- Financial transaction records are retained for 7 years as required by Vietnamese law
- Marketing preferences are maintained until you unsubscribe or request deletion
When data is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods.
International Data Transfers
Our machine learning platform may transfer your data to servers located outside Vietnam to provide optimal service performance. We ensure appropriate safeguards are in place for international transfers.
When transferring data internationally, we:
- Use cloud providers that comply with international data protection standards
- Implement contractual safeguards with all international service providers
- Ensure data processing agreements include adequate protection measures
- Monitor compliance with data protection requirements across all jurisdictions
Cookies and Tracking Technologies
Nextspotstream uses cookies and similar technologies to enhance your experience, analyze platform usage, and provide personalized financial news recommendations.
- Essential cookies that are necessary for platform functionality and security
- Analytics cookies to understand user behavior and improve our services
- Preference cookies to remember your settings and personalize your experience
- Performance cookies to optimize loading times and platform responsiveness
You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.
Minor updates will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: info@nextspotstream.com
Phone: +842838444451
Address: 24 Đường 179, Long Thạnh Mỹ, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh, Vietnam
Privacy Officer Response Time: Within 30 days of receiving your request